Refund policy

Cancellations before production

Contact us with your order number as soon as possible to request cancellation. If production has not started when we receive your request, you may cancel for a full refund. Once production has started, we cannot accept cancellation for a change of mind. This does not affect your rights if an order is faulty, incorrect or cannot be fulfilled.

Returns for cases without personalization

You may request a return of a case without personalization within 14 days after delivery. Contact us before sending it back so we can provide return instructions.

For a change-of-mind return, you pay return shipping. There are no additional return or restocking fees.

Personalized items

Items customized with your photo, engraving or selected emblem are not eligible for change-of-mind returns. Please check wording, dates, photos, size and selected options before ordering. A mistake in details you submitted and approved is different from a production error; contact us to discuss whether a correction is possible. This restriction does not apply to our responsibility for damaged, defective or incorrectly produced items.

Damage, defects and mistakes made by us

Please report visible damage or defects within 3 business days of receiving and opening the package. Contact us with your order number, a description and clear photos. If a problem becomes apparent later, contact us; this reporting request does not limit rights under applicable law.

If your item is damaged, defective or differs from the order details you submitted and approved, including the wrong engraving, photo or size, we will arrange a correction or replacement at no cost to you. We cover the related shipping costs, including return shipping if we require a return. Contact us before sending anything back.

If we cannot provide a correction or replacement, we will issue a full refund, including any original shipping charge you paid, to your original payment method.

Lost packages

If your order has not arrived within the estimated delivery period, contact us with your order number. We will investigate with the carrier and complete the investigation within 10 business days of receiving your report. Once a package is confirmed lost, you may choose a replacement shipment at no cost or a full refund, including any original shipping charge paid, to your original payment method. See our shipping policy.

Return address

5B MARKETING LLC / MemoDisplays
651 N Broad St, Suite 201
Middletown, DE 19709
United States

This registered business address also accepts authorized returns. Products originally ship from China. Contact us for return instructions before sending your item.

Refund method and timing

Refunds are issued to the original payment method. For an eligible returned item, we process the refund within 14 business days after receiving the returned product. For an approved cancellation, confirmed lost-package refund or refund where no correction or replacement is possible and no return is required, we process the refund within 14 business days after confirming eligibility. Your payment provider may take additional time to post the credit. Any shorter refund deadline required by applicable law takes precedence.

Contact us

Use our contact form or call +1 (620) 349-6060. Include your order number and explain whether you are requesting a cancellation, return or help with an order problem. This policy does not limit your rights under applicable consumer law.