Contact MemoDisplays
Questions about a meaningful gift or a display for someone special? Contact us for help with products, personalization, delivery and returns.
Get in touch
Use the message form below or call:
For order support, have your order number ready.
Our business
MemoDisplays is operated by 5B MARKETING LLC.
Registered business address
651 N Broad St, Suite 201
Middletown, DE 19709
United States
This is our registered address, not a retail store or shipping warehouse. It also accepts authorized returns.
Shipping & returns
We currently deliver to the United States. Products ship from China.
Free US shipping on every order. All products and mixed-product orders ship free to the United States, with no minimum order amount. Estimated production and delivery: 4–12 business days total.
Import charges paid by us. We prepay customs duties, import taxes and clearance charges for US deliveries. No additional import payment is due on delivery; applicable sales tax is shown at checkout.
CUSTOMER CARE
Send us a message
Need help choosing a display, checking your personalization or following up on an order? Tell us how we can help.
For an existing order, include your order number and the email used at checkout.
Please do not include payment card details or passwords. Read our Privacy Policy to learn how we handle your information.
Cancel or change an order
Contact us with your order number as soon as possible. You may cancel for a full refund if production has not started when we receive your request. Once production starts, change-of-mind cancellation is not available.
Review your photo, wording, size and selected options before ordering.
Request a return
Cases without personalization may be returned within 14 days after delivery. Personalized items are not eligible for change-of-mind returns.
Contact us for instructions before sending a return. For change-of-mind returns, you pay return shipping; there are no additional return or restocking fees.
Damage or a production mistake?
Report visible damage or defects within 3 business days of receiving and opening your package. Include your order number, a description and clear photos. Contact us if a problem becomes apparent later; your statutory rights remain unaffected.
We correct or replace damaged, defective or incorrectly produced items at no cost, including related shipping. If we cannot correct or replace the item, we refund the full amount including any original shipping charge paid, to your original payment method.
Order has not arrived?
Contact us if your order has not arrived within the estimated 4–12 business days. We complete the carrier investigation within 10 business days of your report. For a confirmed lost package, choose a replacement shipment at no cost or a full refund including any original shipping charge paid.