The place to remember your loved ones and heroes
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FAQ
Use this text to share information about your product or shipping policies.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What happens in the (very) unlikely event that the product arrives damaged or late?
We know that this product is precious and highly personal cargo, and our mission is to deliver your item on time and in perfect condition. We encourage inspection of the item at the time of delivery. In the (very rare) case of damage, please refuse delivery of the item and take pictures if possible. We will immediately ship a replacement item or issue a full refund.
We also understand the importance of timing, and track shipments daily to ensure smooth transit and resolve any carrier delays. If for any reason (weather, act of god, etc.) your shipment is delayed and will not be able to arrive in time for use, we will return the item and issue a full refund.